pkpk tbk Privacy Policy — How We Handle Your Personal Data

pkpk tbk collects personal data from you through several channels: directly when you register an account or use the pkpk tbk Login portal, automatically when you interact with the platform, and from third-party service providers where required for payment processing or identity verification. We collect only the data that is necessary for the specific purposes outlined in this Privacy Policy.

The categories of personal data we collect are set out in the table below:

pkpk tbk does not collect data from children. If we become aware that a person under 18 has provided personal data to us, we will immediately delete that data and close the associated account. If you believe a minor has registered on pkpk tbk, please contact us at support@pkpk-tbk.com so we can take prompt action.

pkpk tbk processes your personal data on the basis of one or more of the following lawful grounds: (a) performance of a contract — to provide the gambling and betting services you have requested; (b) legal obligation — to comply with anti-money-laundering, age verification, and fraud prevention requirements; (c) legitimate interests — to operate and improve the platform, detect fraud, and ensure platform security; and (d) consent — where you have explicitly opted in to marketing communications.

The specific purposes for which pkpk tbk uses your personal data are as follows:

• Account creation and management: To create, maintain, and administer your pkpk tbk account, including processing your pkpk tbk Login credentials, verifying your identity, and managing your account settings and preferences.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to settle bets and display game results; to credit bonuses to your account; and to provide the full range of sports betting, casino, slots, and crash game services available on the platform.
• KYC and compliance: To verify your age and identity as required by responsible gaming and anti-fraud standards; to screen your details against sanctions lists and fraud databases; and to maintain records as required by applicable legal obligations.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via email, live chat, and support ticket systems. Support communications may be recorded for quality assurance purposes.
• Platform security: To detect and prevent unauthorised access to accounts, identify fraudulent transactions, monitor for multi-accounting or bonus abuse, and protect the integrity of the pkpk tbk platform.
• Marketing and promotions (consent-based): Where you have opted in, to send you promotional offers, bonus notifications, and seasonal promotions relevant to Bangladesh cricket (BPL, IPL, T20 World Cup), Eid, Pohela Boishakh, and other events. You may withdraw marketing consent at any time by contacting support or updating your account preferences.
• Platform analytics and improvement: To analyse aggregated, anonymised usage data that helps us understand how players navigate the platform, which games are most popular, and where the user experience can be improved.
• Responsible gaming: To monitor your gaming activity against responsible gaming thresholds you have set, to apply deposit limits and self-exclusion periods, and to identify patterns that may indicate problem gambling behaviour requiring intervention.

pkpk tbk does not sell your personal data to any third party. We share your data only where it is strictly necessary to deliver our services, meet our legal obligations, or protect the security of the platform and its players. The categories of third parties with whom we may share your personal data are described below.

• Payment service providers: When you make a deposit or request a withdrawal, your relevant payment details are shared with the corresponding payment gateway provider (bKash, Nagad, Rocket, Upay, or partner banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank). These providers process your transaction data under their own privacy policies and security frameworks. pkpk tbk shares only the minimum data required to complete the transaction.
• Game software providers: To deliver casino games and sports data, pkpk tbk integrates with third-party game studios and data providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game session identifiers and bet amounts) for the purpose of delivering game content and resolving technical disputes. They do not receive your full identity or payment data.
• Identity verification services: During the KYC process, your identity documents may be processed by third-party identity verification service providers. These providers are contractually bound to handle your data with the same level of care as pkpk tbk and to delete verification data once the check is complete.
• Analytics providers: Aggregated, anonymised platform usage data may be shared with analytics tools that help pkpk tbk understand platform performance. This data does not identify individual players.
• Legal and regulatory authorities: pkpk tbk may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in response to a valid legal request, court order, or regulatory requirement. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pkpk tbk's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms prior to your data being transferred to a new controller.

pkpk tbk uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, and to gather aggregated analytics data that helps us improve the service. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot directly harm your device.

The table below describes the categories of cookies used by pkpk tbk:

pkpk tbk does not use third-party advertising cookies or cross-site tracking cookies that share your browsing behaviour with external advertising networks. The platform does not participate in behavioural advertising programmes.

pkpk tbk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The retention periods applied to each category of data reflect the balance between operational necessity, legal compliance, and your privacy interests.

• Account and identity data: Retained for the duration of your account's active status, plus a minimum of 5 years following permanent account closure. This retention period reflects standard financial record-keeping and anti-money-laundering compliance requirements.
• Transaction and payment data: Retained for a minimum of 5 years from the date of each transaction. This covers deposit records, withdrawal records, bet settlement records, and bonus credits.
• KYC verification documents: Retained for a minimum of 5 years following the completion of KYC verification or account closure, whichever is later. Uploaded identity document images are held on secured servers with restricted access.
• Customer support communications: Retained for 2 years from the date of the last communication in a given support thread. Support records are used to resolve recurring issues and to maintain a consistent service history for each player.
• Analytics and technical data: Aggregated analytics data is retained for up to 13 months in identifiable form, after which it is anonymised and may be retained indefinitely for trend analysis purposes.
• Marketing preference data: Retained until you withdraw your consent to marketing communications. Upon withdrawal of consent, marketing-related data is removed from active marketing lists within 10 business days.
• Responsible gaming records: Self-exclusion records and deposit limit history are retained for a minimum of 5 years to prevent circumvention of responsible gaming restrictions by re-registration.

Where you request deletion of your personal data under the rights described in Section 6, pkpk tbk will assess your request in light of these retention obligations. In some cases, we may be legally required to retain certain data even after you have requested deletion. Where this applies, we will inform you clearly which data we are required to retain and why.

As a player on pkpk tbk, you hold meaningful rights over the personal data we hold about you. pkpk tbk is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at support@pkpk-tbk.com with the subject line "Privacy Rights Request" and a brief description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data pkpk tbk holds about you, along with information about how it is being processed, its sources, and who it has been shared with. We will provide this information in a clear, readable format. Identity verification may be required before we release account data to protect against unauthorised access requests.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update basic contact information directly through your account settings. For identity data, a support request and re-verification may be required.
• Right to Erasure (Right to Be Forgotten): You may request that pkpk tbk delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing and we have no overriding legitimate grounds. Please note that this right is subject to our legal retention obligations — we may not be able to delete financial transaction records required by compliance law.
• Right to Restriction of Processing: You have the right to request that pkpk tbk restricts the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved, or while you are awaiting the outcome of an objection to processing.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive the personal data you have provided to pkpk tbk in a structured, commonly used, machine-readable format (such as CSV or JSON), and to transmit that data to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where pkpk tbk relies on legitimate interests as the legal basis. You also have the absolute right to object to processing for direct marketing purposes at any time. Upon receiving a valid marketing objection, pkpk tbk will cease sending you promotional communications without delay.
• Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing that produces legal or significant effects on you, and to request human review of any automated decision that has materially affected your account status.

pkpk tbk takes the security of your personal data seriously. We implement a layered approach to data security that combines technical controls, organisational procedures, and access management policies designed to prevent unauthorised access, disclosure, alteration, or destruction of the personal data we hold.

Our key security measures include:

• SSL/TLS encryption in transit: All data transmitted between your browser or device and pkpk tbk servers is encrypted using industry-standard SSL/TLS protocols. This applies to the pkpk tbk Login process, deposit and withdrawal flows, and all communication with the platform.
• Encrypted storage: Sensitive data fields — including passwords (stored as salted hashes), payment wallet identifiers, and identity document references — are encrypted at rest using strong encryption standards.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. Only authorised pkpk tbk staff whose roles require access to specific data categories are granted the relevant permissions. Access logs are maintained and reviewed regularly.
• Two-factor authentication (2FA) for staff: pkpk tbk staff with access to player data systems are required to use two-factor authentication to reduce the risk of credential compromise leading to data exposure.
• Regular security assessments: The platform undergoes periodic security reviews to identify and address vulnerabilities in the application, infrastructure, and data handling processes.
• Incident response: pkpk tbk maintains a documented data breach incident response procedure. In the event of a data security incident that poses a risk to your personal data, affected players will be notified promptly with information about the nature of the incident and the steps being taken to address it.

Despite our best efforts, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach affecting your personal information, pkpk tbk will act swiftly to contain the incident, assess the risk, and communicate with affected players transparently and without undue delay.

pkpk tbk reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Privacy Policy is always published at https://pkpk-tbk.com/privacy-policy and is identified by the "Last Updated" date shown at the top of the page and in the hero section above.

Where amendments to this Privacy Policy are material — meaning they significantly change how we collect, use, or share your personal data — pkpk tbk will make reasonable efforts to notify registered players via the email address associated with their account prior to the changes taking effect. For minor clarifications or corrections that do not alter the substance of your rights or our data practices, the updated policy will simply be published with a revised "Last Updated" date.

Your continued use of the pkpk tbk platform after any Privacy Policy update constitutes your acknowledgement of the revised terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and may request account closure by contacting our support team. Upon account closure, your data will be handled in accordance with the data retention obligations described in Section 5.

If you have questions or concerns about this Privacy Policy, or about how pkpk tbk handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within 5 business days (Bangladesh Standard Time, UTC+6).

Last Updated: January 2026. This Privacy Policy was last reviewed and updated in January 2026. The current version supersedes all previous versions of the pkpk tbk Privacy Policy.